Refund policy
Return, Refund & DOA Policy
🐟 Live Fish – DOA (Dead on Arrival) Policy
- We guarantee the live arrival of all fish
- If a fish arrives dead (DOA), a refund request must include:
- 2 clear photos of the fish inside the unopened bag
- Photos must be taken within 2 hours of delivery
- Claims must include:
- Your order number
- Required photos
- All claims are subject to review and approval
⚠️ Live fish are non-returnable. Approved claims will be refunded.
📦Aquarium Supplies – 30 Day Return Policy
We have a 30-day return policy for aquarium supplies.
You have 30 days after receiving your item to request a return.
To be eligible:
- Item must be unused, unworn, and in original packaging
- Must include receipt or proof of purchase
To start a return:
📧 thefinshopsocal@gmail.com
Returns must be approved before being sent.
📍 Return Address
13241 Harbor Blvd
Garden Grove, CA 92843
United States
⚠️ Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
🚫 Non-Returnable Items
We do not accept returns for:
- Live fish
- Perishable goods
- Custom or personalized items
- Personal care products
- Hazardous materials
- Sale items or gift cards
🔄 Exchanges
The fastest way to get a different item is to:
- Return the original item (if eligible)
- Place a new order
💳 Refunds
- Approved returns will be refunded to the original payment method
- Processing time: up to 10 business days
- If more than 15 business days have passed after approval, please contact us