100% Live Arrival Guarantee
The Fin Shop stands firmly behind the health and quality of its products, offering a guarantee on both livestock and dry goods. We are committed to providing the healthiest shrimp, snails, fish, and plants, ensuring a positive experience for aquarium enthusiasts. In the event that any livestock arrives in a sick or dead condition, we have simplified the claims process into three straightforward steps:
Step 1: Determine Eligibility
- Claims must be made on the day of delivery.
- Livestock claims require the first delivery attempt to be successful. Please ensure your presence to receive your package promptly upon arrival.
- Dry goods are fully guaranteed.
- Fish are guaranteed when shipped via UPS Next Day only.
- Free items are not covered by our guarantee.
Step 2: Submit Your Claim
- Email thefinshopsocal@gmail.com with your order number.
- Attach a clear video and pictures of the damaged or dead item(s) in the original unopened shipping bag alongside your shipping label.
- If an item is missing, provide clear photos of the items received.
Step 3: Receive Your Claim
- Dry goods: Reshipped for free via UPS Ground.
- Livestock:
Shipping costs are nonrefundable
Reshipment available at the customer's expense.
- Choosing a selection results in a full page refresh.